When you rely on an Executive Assistant (EA) from an agency, we understand that their absence can challenge your workflow and productivity.

That’s why at LinkedHelpers, we implemented our 3-way backup system composed of your Executive Assistant (EA), a Floate, and an Account Manager.

• Executive Assistant – your primary Executive Assistant
• Floater – the backup EA trained by your primary EA 
• Account Manager – responsible for managing the overall operations of the account

We understand the importance of continuous support, even when your primary EA is unavailable.

LinkedHelpers’ Backup EA Team

To address the challenges arising from the absence of your Primary EA, LinkedHelpers maintains a team of backup EAs prepared to step in when your primary EA is unavailable.

Cross-Training Process

We follow a thorough cross-training process to ensure backup EAs (Floater and Account Manager) are familiar with your needs. This process includes:

Knowledge Transfer. Your primary EA shares detailed information about your preferences, work processes, and ongoing projects with the backup EAs. This includes sharing the account’s SOP, Meeting Recaps, and other necessary documents needed.

Shadowing and Practice. Backup EAs have the opportunity to shadow your primary EA, observe their workflow, and practice handling tasks specific to your needs.

Documentation. We maintain detailed documentation of your preferences, standard operating procedures, and specific tasks. Every meeting is recorded so your EA and the backup team can review your preferences and instructions.

Communication and Coordination Strategies

During your EA’s absence, LinkedHelpers employs effective communication and coordination strategies to keep you informed and updated. These strategies include:

Regular Check-Ins. Backup EAs will proactively check in with you to understand your current priorities and provide updates on ongoing tasks.

Clear Communication Channels. Your whole team of primary EA, Folate, and the Account Manager are on the Slack Group Chat to ensure everyone is updated on every communication exchange.

Status Updates. Backup EAs provide regular status updates on pending tasks, upcoming meetings, and relevant information to keep you well-informed.

Ensuring a Consistent Point of Contact

To ensure a consistent point of contact, LinkedHelpers designates one backup EA as your primary point of contact during your EA’s absence. This designated backup EA will handle your requests, coordinate tasks, and be a reliable resource for any assistance you may need.

On the other hand, the Account Manager will monitor the everyday performance of the EAs.

At LinkedHelpers, we understand the importance of providing seamless support even when your primary EA is away. Our backup plan, cross-training process, effective communication strategies, and consistent point of contact ensure you receive uninterrupted assistance whenever needed.